Undorixara offers a 30-day refund request period for eligible digital purchases. You may submit a refund request within 30 days from the date of purchase, provided that the digital materials have not been accessed, downloaded, opened, or otherwise used.
Because our guides and other educational materials are supplied digitally, purchases are generally non-refundable once access has begun. Exceptions may apply where required by applicable law or under this Refund Policy.
To be eligible, the digital materials must remain unused and unaccessed from the time of purchase. Proof of purchase may be required, including your order number, transaction information, and the email address used when placing the order.
Refund request process
Contact us at SheliaFolk80@hotmail.com and provide the relevant order information. There is no physical item to return.
We may ask for the order ID, purchase email, confirmation that the materials have not been accessed, transaction information, a description of the issue, and basic device or file-access details if you report a technical problem.
If the request meets the eligibility requirements, we will notify you and begin the refund process. Access to refunded materials may be disabled where technically possible.
Processing timeline
Approved refunds are initiated through the payment method or provider associated with the original transaction (for example Stripe, PayPal, Airwallex, or another provider available at checkout). We do not store full payment card details.
Approved refunds are generally initiated within 3–5 business days. Additional time may then be required by your bank or payment provider.
Damages and access issues
If a download link is inaccessible, a file is corrupted, incomplete, incorrect, or cannot be used as intended, contact us as soon as reasonably possible. We will usually first reissue the link, provide the correct file, replace a damaged file, or give reasonable delivery assistance. If a material technical issue cannot be resolved, we may consider a refund where appropriate and required by law.
Exceptions
Refunds generally cannot be provided once access or use has begun, except where required by applicable law. A change of mind after downloading or opening the files will not normally qualify. Contact us before accessing files if you are unsure.
Nothing in this policy excludes consumer rights that cannot lawfully be excluded.
Exchanges
Traditional exchanges are generally not available. If you purchase the wrong title, contact us before accessing it. Where still eligible, you may request a refund and place a separate order for the intended guide.
European Union 14-day cooling-off period
Consumers in the EU or another jurisdiction with a statutory withdrawal period may have additional rights. For digital content not supplied on a tangible medium, the withdrawal right may end once supply begins if you expressly consented to early supply and acknowledged that this may end the statutory right. These provisions do not limit mandatory consumer rights.
Refund confirmation
We will tell you whether a request is approved or declined. Approved refunds are normally returned through the original payment method. If more than 10 business days have passed since we confirmed initiation and you have not received the funds, check with your bank or provider, then contact us with your order number.
Need help before downloading?
Email: SheliaFolk80@hotmail.com
Business address: Bürgerstraße 59, 4020 Linz, Austria
Include your order number and purchase email. See also Terms of service and Privacy policy.